Zoe Homey

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Return & Refunds Policy

At Zoe Homey, we strive to provide you with high-quality home decor products. We want you to be completely satisfied with your purchase. However, we understand that sometimes things may not go as planned. Below are the terms and conditions for returns and refunds.

1. Returns

  • Damaged or Defective Items: If you receive an item that is damaged or defective upon delivery, please contact us immediately at [email protected] within 48 hours of receiving the product. You must provide clear photographs of the damaged or defective item, along with a description of the issue.

  • Return Process: Once we receive your return request, we will provide instructions on how to return the damaged or defective item. We may request that you ship the item back to us, or we may arrange for a pickup, depending on the nature of the issue.

2. Refunds

  • Refund Timeframe: Refunds will be processed within 7 business days after the return of the item is confirmed and approved.

3. Non-Returnable Items

Due to the nature of our products, we do not accept returns for items that:

  • Are no longer in their original packaging or are opened.

  • Are used or show signs of wear and tear.

  • Were correctly delivered as per your order and are not damaged or defective.

4. How to Initiate a Return or Refund

If you wish to request a return or refund, please follow these steps:

  1. Email us at [email protected] with your order number and details about the issue with the product (e.g., defect, damage).

  2. Attach photos of the damaged or defective item to your email.

  3. We will review your request and provide return instructions if the return is eligible.

5. Shipping Costs for Returns

  • For defective or damaged items, Zoe Homey will cover the cost of return shipping.

  • For non-defective items, the customer is responsible for return shipping costs.

6. Cancellation of Orders

If you wish to cancel your order before it is shipped, please contact us as soon as possible at [email protected]. We will do our best to accommodate your request, but once the order has been dispatched, it cannot be canceled.

7. Contact Us

If you have any questions regarding our Return and Refund Policy or need assistance with a return, please contact us at:

Email: [email protected]