At Zoe Homey, we are committed to ensuring that your home decor products arrive in a timely and safe manner. Below are the details of our shipping policy, including shipping times and other important information.

1. Processing Time

• All orders are processed within 2-3 business days after your order is placed. Please note that this processing time does not include weekends or public holidays.

• Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Time

• Once your order is processed and shipped, the delivery time is typically between 5 to 7 business days, depending on your location.

• Delivery times may vary based on your geographical location, availability of products, and external factors like weather or public holidays.

3. Shipping Costs

• We currently offer free shipping on all orders within the areas we serve.

• If there are any additional shipping fees due to the delivery location, you will be notified during checkout.

4. Delivery Method

• We work with reliable courier partners to ensure timely and safe delivery of your products.

• Delivery will be made to the address you provide during checkout. Please ensure that your address details are accurate and complete to avoid any delays.

5. Order Tracking

• Once your order has been shipped, you will receive a shipping confirmation email with tracking details (if applicable).

• You can track the status of your order through the tracking link provided in the email.

6. Delivery Issues

• If there are any issues with the delivery of your order (such as delays or damages), please contact us immediately at [email protected]. We will work with our delivery partners to resolve the issue as quickly as possible.

• If the product is damaged during delivery, please refer to our Return and Refund Policy for guidance on returning or exchanging the item.

7. Shipping Address Changes

• If you need to update or change your shipping address after placing an order, please contact us as soon as possible at [email protected]. We will do our best to accommodate address changes, but we cannot guarantee changes once the order has been shipped.

8. Undelivered Packages

• If your package is undeliverable or returned to us due to incorrect address details, we will notify you immediately. Additional shipping charges may apply if you request to have the package re-shipped to a corrected address.

9. Contact Us

If you have any questions or concerns regarding shipping, delivery times, or the status of your order, please do not hesitate to contact us:

Email: [email protected]